Patient care

Everything you need to prepare for your visit

We attend to you with clarity, warmth and clinical coordination from the very first contact.

How it works

Booking an appointment

Choose the option that suits you best. Our team will confirm the date and time by phone.

1

Tell us the reason for your consultation (gynecology, obstetrics, check-up, menopause, intimate health, etc.).

2

We call you to suggest available times and confirm the appointment.

3

If you are coming through insurance, we review coverage and the required documentation with you.

4

Before you come, if you have previous reports or test results, you can send them via WhatsApp or bring them on the day of the visit.

First visit

Prepare for your first visit

We want your first visit to be clear and relaxed. If this is your first time with us, this will help you prepare.

What to bring (if you have it)

  • ID or identification document
  • Relevant previous medical reports (gynecology/obstetrics)
  • Recent blood tests, ultrasounds or test results
  • List of regular medications and allergies
  • If coming through insurance: card and/or authorizations (if applicable)

What to expect

  • Listening and clinical assessment: tell us your situation, history and goals.
  • Examination and in-office tests, only if necessary and with your consent.
  • A clear plan: we explain options, next steps and follow-up.

Practical tip: arrive 10 minutes early to make the process smoother.

Insurance

Insurance providers and private patients

We see private patients and work with some insurance providers. To avoid surprises, we confirm this with you when you request the appointment.

  • Whether your policy covers the service or procedure you need
  • Whether prior authorization is required
  • What documentation to bring on the day of the consultation

If you have any questions, let us know your insurance provider's name and we'll guide you through the process.

Emergencies

Emergencies

If you have an emergency, the most important thing is that you receive care as soon as possible.

  • Call us by phone and we will advise you on the best course of action for your situation.
  • If it is a serious situation or you cannot reach us, go to the emergency department or call 112.

Emergencias

Llama al 112

Appointment changes and cancellations

If you need to change or cancel your appointment, please let us know as soon as possible so we can offer that slot to another patient.

If possible, please give us 24–48 hours notice.

Location

Location and hours

HLA Vistahermosa — Avda. Denia, 103 — 03015 Alicante

We see patients by appointment. Check availability by phone or WhatsApp.

+34 965 248 558 WhatsApp

Frequently asked questions

We answer your questions

How can I book an appointment?

By phone, WhatsApp or the web form. If you write to us, we will call you to assign a date and time.

How soon will you call me after I submit the form?

We usually call as soon as possible during working hours. If it is urgent, it is better to call us directly by phone.

Can I be seen via WhatsApp?

You can write to us on WhatsApp to request an appointment and send information. The final confirmation is usually done by phone call.

What should I bring to the first visit?

ID, relevant reports or test results and, if coming through insurance, your card and authorizations if applicable.

Can I send reports before the consultation?

Yes. You can send them via WhatsApp or bring them on the day of the visit.

Do you see private patients and those with insurance?

Yes. We see private patients and work with some insurance providers. We confirm coverage when you request the appointment.

Do I need authorization from my insurance provider?

It depends on your policy. We guide you when you book the appointment.

Do you handle emergencies?

If it is an emergency, call us by phone. If it is serious or you cannot reach us, go to the emergency department or call 112.

Can I bring someone with me?

Yes, unless the centre's logistics require limiting occupancy at some point. If in doubt, ask us.

Is a remote consultation possible?

It depends on the reason and the case. Ask us and we will let you know if it is possible.

How can I change or cancel an appointment?

By phone or WhatsApp, letting us know as soon as possible.

How do you handle my personal data?

We comply with data protection regulations (LOPD-GDD and GDPR). We use your data only to manage your care and respond to your request.

Have more questions? Send us a WhatsApp message and we'll be happy to help.

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Contact information

Contact via WhatsApp

Request your appointment

Briefly tell us the reason and we'll call you to schedule a date and time.

Request your appointment WhatsApp

We typically respond within 24 business hours.